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Home Care Packages (HCP)

Government Funding to Help You Live Safely and Comfortably at Home

Santa Clara Home Care

Registered My Aged Care Provider

Santa Clara Home Care is a Registered Aged Care Provider of Home Care Packages under the Aged Care Act. This means we can deliver government-subsidised care at home for seniors across all four package levels, from basic support through to complex nursing and palliative care.

Your care can evolve as your needs change, starting with light support like domestic help and companionship, and extending to skilled nursing, rehabilitation.

Book your no obligation 20-minute Home Care Package consultation today to find out how we can help.

Call Now:(02) 8111 8121

What Makes Our Care Different?

Many providers focus only on entry-level support. At Santa Clara Home Care, we scale your services as your situation changes, giving you peace of mind that you’ll never have to start over.
  • Our services can include:
  • Daily living support (cleaning, transport, meal prep)
  • Personal care (showering, grooming, dressing)
  • Nursing and clinical care (wound care, medication support, monitoring)
  • Allied health therapies (physio, OT, and more)
  • Specialist and palliative care
  • Some services may be delivered by trusted third party providers under our supervision

What is a Home Care Package?

The Home Care Package Program is a government initiative that allows older Australians to receive care at home instead of moving into residential aged care.

Unlike the Commonwealth Home Support Programme (CHSP), which covers short-term or entry-level help, Home Care Packages are designed for people with ongoing or more complex needs.

Funding from a Home Care Package can be used for: 

  • Personal care
  • Support services
  • Nursing care
  • Allied health
  • Clinical services

The Four Levels of Home Care Packages

There are four levels of funding available:

Level 1

Basic needs, such as light cleaning or transport

Level 2

Low-level care needs, such as personal care and home maintenance

Level 3

Intermediate needs, including mobility support and regular personal care

Level 4

High or complex needs, such as skilled nursing and intensive personal care, allied health, dementia or chronic disease support

Each level covers the similar types of services, the difference is the amount of funding and hours available.

How Much Does a Home Care Package Cost?

The amount of government funding you receive depends on your assessment outcome and your personal financial situation.
  • The government pays a subsidy based on your approved level.
  • You may be asked to contribute an income-tested care fee (calculated by Centrelink).
  • Your provider receives the subsidy and manages it on your behalf.

Who is Eligible for a Home Care Package?

Home Care Packages are generally available to:
  • People aged 65+ (or 50+ if Aboriginal or Torres Strait Islander)
  • Older Australians living with disability or requiring ongoing daily support
  • Individuals assessed and approved by My Aged Care
Note: Packages are not designed for short-term or entry-level support, that’s what the CHSP program is for.

The Home Care Package Application Process

Applying can feel complex, but we guide families through every step:

Step 1: Arrange an Assessment

Contact My Aged Care (1800 200 422) or let us help book.

Step 2: Home Visit

An ACAT assessor visits to review your needs.

Step 3: Approval Notification

Government confirms your package level.

Step 4: Income Assessment

Centrelink may calculate your contribution.

Step 5: Package Assigned

You receive a referral code once funding is available.

Step 6: Choose Your Provider

You can select Santa Clara Home Care and sign a care agreement. You can change providers at any time.

Step 7: Start Services

We build your personalised care plan and begin support.

Wait times:

Wait times for levels 2 - 4 may exceed 12 months depending on location, demand and assesed priority. While waiting, you can begin services privately with Santa Clara Home Care and transition once funding is released.

What Does “Approved Provider” Mean?

Only approved organisations can deliver Home Care Packages. As an Approved Provider, Santa Clara Home Care is required to:
  • Meet national quality and safety standards
  • Be transparent about all fees and charges
  • Provide care services as agreed in your care plan
  • Keep accurate records of how funds are used
If you’re not satisfied with your current provider, you can request to change providers anytime through My Aged Care. We’ll make sure your care continues without disruption.

Why Families Choose Santa Clara Home Care

Fully approved under My Aged Care

We are upfront on all our cost - no suprises

Flexible care that adapts as needs change

Highly trained, professional carers

Personalised service

7 Day Support - Talk to a real Human every day

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